Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order
details (if you have provided your email address). We will normally confirm receipt of your order
within a few minutes of ordering. We will attempt to send your goods via Australia Post within
5 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at Marketing@sweh.net.au.
<Digital Delivery>
After ordering online, you will receive an email confirmation from eWAY containing your order
details (if you have provided your email address). We will normally confirm receipt of your order
within a few minutes of ordering. We will attempt to send your software/license/access code via
Australia Post within 5 working days working days.

Please Note the following:

•      We are bound by the terms and conditions of our Courier Company and as such it is vital that if any of the ship models are damaged when delivered, it should be reported to World Wide Decor within 48 hours of delivery.

•      We are not able to guarantee any refunds or return of goods if it is after this timescale. The courier receipt must be noted and all models must be retained in the original packaging for insurance purposes.

•      We will require pictures of the damaged items. In the event of damage, an exchange of goods or repair will apply, subject to our insurance policy. The damaged items must be returned to World Wide Decor.

•      Our chosen courier is Australia Post, and this may change from time to time. Once your goods have been dispatched we will provide a tracking numbers so that you are able to track your parcel. Alternately, delivery can be arranged by sea freight if applicable. We are bound by the terms and conditions of our couriers and would pass the same to our client.